Last Updated: 24/11/2025
At Dreams Foods, your satisfaction is our priority. Please review our return and replacement policy below to understand how we handle damaged products and related concerns.
If you receive a damaged product, we offer a simple and hassle-free return process.
To qualify for a return:
You must notify us within 3–6 hours of receiving the damaged item.
The product must be returned in its original packaging and unused condition.
Once notified, we will provide a free return shipping label for the damaged product.
We do not offer refunds.
However, we are committed to resolving any issues with damaged products by offering:
A replacement of the same item
If the product is unavailable, an alternative product or store credit
Our goal is to ensure you remain fully satisfied with your purchase.
Contact us within 3–6 hours of receiving the product through:
Email: Info@dreamsfoods.com
Customer support hotline (if applicable)
Please include your order number, photos of the damaged product, and a brief description of the issue.
We will provide you with a free return label.
Please pack the product securely in its original packaging.
Once we receive and verify the returned item:
A replacement will be shipped promptly.
If the same item is out of stock, you may choose an alternative product or receive store credit.
Dreams Foods is not responsible for damage claims made after the 3–6 hour reporting window.
Please inspect your order immediately upon delivery and report any issues as soon as possible.
For questions or assistance regarding returns or replacements, please contact our support team at:
Info@dreamsfoods.com
Thank you for choosing Dreams Foods. We appreciate your trust and cooperation.
